5 Questions You Should Ask Before You Hire a Trucking Service

Moving freight from one place to another is a tough task. It requires knowledge, experience, and specific expertise to handle the entire process of goods transportation from your end to your client’s mentioned address. So, you start looking for a transportation company. 

 

Here are five crucial questions that you should ask before making a final decision on hiring a trucking service:

1. How long have you been in the logistics business?
Most of you want reliability while buying a product or availing a service. You have surety about the quality of the product/service when you have an idea about the industry existence of the respective business, like a manufacturer and product supplier. In your product shipment too, you need such reliability. Get in touch with more than one logistics or trucking company and find out how old they are. A truck service provider with several years of industry experience can serve you in a better way. 

2. Have you ever handled the logistics need I have?
Every business is different from others. And hence, their product shipment is different. For example, you need to be more careful in the transportation of products made of glass in comparison with one of the hard material. It is essential for you to ask a trucking company owner about their experience of handling transportation needs like yours. You can enquire about equipment and the process being used to manage such a requirement. 

3. Do you hold a license? Is your trucking company insured?
Any transportation company has to obtain a license for its business operation. The business owners have to take permits for their vehicles for a particular region. In your way of hiring a trucking service, know whether the transportation company holds a license or not. Further, know whether the company is insured or not. Insurance saves a company from any loss in the future. An insured logistics company is better for you.   

4. Are your drivers skilled, educated, and qualified?
A driver is a valuable person in road transportation. He should be educated. It doesn’t mean he should have a diploma or degree. However, the driver should be able to comprehend the client’s need. Further, he should have a clean background and an appropriate driving license. 

The driver should have sound traffic knowledge. Before you hire a truck, you should be ensured about the driving skills of the professional carrying the truck. In simple words, ask all relevant queries about the vehicle and the driver who will drive the vehicle. 

5. How much usual time will you take?
In your business operation, time is valuable for you. In transportation, you need to get your goods delivered at the desired location within the set deadline. So, you should know the usual time taken by a trucking company for a particular distance. Get in touch with the one that can deliver your consignments in a shorter period.

Conclusion
A truck is a crucial vehicle in road transportation for goods delivery. You can expect the safe and timely delivery of your consignments when you choose the right trucking service for your need.

3 Smart Tips to Improve Customer Experience and loyalty in 2020

A new year is around the corner, and it is time to look at the marketing trends that will take over the marketing domain in the coming year. However, one marketing trend is said to dominate even in 2020, which is improving customer experience to have a loyal customer base. 
 
The sustainability of businesses depends on both the acquisition of new customers, as well as, building a loyal customer base who will buy your product or services from time to time.  

Here are three smart steps to improve customer experience and loyalty in 2020, so read them carefully!
 
Be transparent in your dealings
Providing transparency in shipping pricing and conditions is the easiest way to improve customer experience and loyalty. You cannot hide anything from your customers, later or sooner they will know. 
 
So, it is better to keep them informed in the beginning because customers often get annoyed on learning the truth later, that is after making the purchase. If you want your customers to be loyal, then first you will have to be loyal to them. 
 
Being transparent in key areas like pricing can earn the loyalty of your customers, and also can enhance the customer experience. Don't let your customers have any unreal expectations from you, as it may ruin your reputation. 
 
Provide them with the right piece of information, such as delivery options, expected delivery dates, associated costs, and return conditions. To win the hearts of your customers, you have to be honest in your approach. 
 
Partner with the right logistics and shipping company
The logistics partner that you choose impacts your reputation. Most of the customers remain in the impression that you are the one responsible for the delivery, and no other third party is involved. 
 
Thus, any kind of delay or inconvenience causes your business to suffer. Your customers know only you and not your logistics and shipping partner. So, if any mishap occurs on the part of your outsourced logistics company, then you are the one liable for it in the eyes of customers.  
 
Several logistics and shipping companies are operating in the industry, you must choose the right one because your shipping partner will be a direct reflection of your brand. 
 
A reliable logistics and shipping company ensures timely delivery and also keeps your customers updated regarding the shipment of their order, which enhances customer experience and loyalty.
 
Have a robust customer support system
Communication is the most important aspect when it comes to increasing customer experience. You must have a robust communication flow to let your customers communicate with you without any hassle. 
 
If your customers can't reach you easily, then how will they get their queries resolved? It is necessary to provide your customers with a good communication channel to allow them to ask their queries or any information related to their order or shipment. 
 
Moreover, pay attention to your customer's problems and try to solve them as soon as possible. Also, let them know that you are working on their respective problems and will revert them soon. 
 
Conclusion 

So, these are three smart tips to increase your customer experience and loyalty in 2020. Hopefully, these tips will help you build a strong and lasting relationship with your customers, resulting in the growth of your business.